Customer Support – a perfect concept going the distance from A to Z
It goes without saying that we enter into a close partnership with our customers after the purchase of a WIRTGEN GROUP machine. In-depth consulting and extensive professional expertise are the major hallmarks of our service activities.
Our service team is always on hand to deal with your enquiries and offer a fitting solution, quickly and reliably.
Always on the customer's side
CIBER's Customer Service is present in all the markets where the company sells its equipment in order to provide quick and effective customer support in any part of Latin America and Africa. The company's objective is to make the work of its customers easier, offer technical support, and a consistent partnership.
CIBER is Where you Need it
The CIBER network is experienced and specialized as well as backed by the factory in Porto Alegre. Local support is always close to the customer and is offered by sales representatives who are authorized and trained by the company to meet the various demands. Other areas are made available around the world other than the factory's shop in order to facilitate the access of technicians and customers.
The professionals who work at CIBER and its sales representatives receive training courses and are constantly updated on the numerous technologies in order to be ready to efficiently solve all types of needs on the equipment sold. CIBER technicians have experience in electric and hydraulic circuits and are trained to solve issues of different nature.
The Factory Strength
CIBER customers can also have direct contact with the factory in Porto Alegre, whether by phone or over the internet, for solving doubts and addressing daily work problems. A full, experienced team is in place to support after-sales and they work to offer the best operation for each equipment so that the utilization of the machines has the best cost-benefit ratio for the customers, depending on their specific needs.